Responsible Gambling at 5Gringos: Practical Tools to Stay in Control

What separates a healthy gambling experience from a problematic one is the ability to keep a hand on your own habits. At 5Gringos, we treat responsible gambling as an integral part of the platform, not a line of small print at the bottom of a page. Gambling should stay a form of entertainment, a freely chosen source of enjoyment, never a compulsion or a source of harm. That's why we provide concrete tools that let you set your own limits and play at your own pace.

On this page, we set out the measures we offer to help you stay in charge of your activity, along with the signs that may indicate it's time to pause. We also list independent support resources available to players in France who want to talk things through or seek guidance. The goal is straightforward: to keep playing a conscious choice, never an automatic habit you no longer control.

Staying in control is easier with the right instruments. We provide several mechanisms you can activate directly from your account, without having to justify your decision to anyone. These tools exist for you, and you alone decide how to use them.

What You Can Set

• Deposit limits: set a daily, weekly or monthly cap on how much you pay in, to frame your budget in advance.
• Wager and loss limits: define a maximum amount staked or lost over a given period.
• Time limits: put boundaries on session length so the hours don't slip away unnoticed.
• Temporary break: suspend your account for a set period when you need to step back.
• Self-exclusion: for a longer or permanent break, self-exclusion blocks access to your account for the chosen duration.

These settings take effect quickly and, in the case of stricter limits or self-exclusion, cannot be undone on a whim, precisely so they can serve as a genuine safeguard. If you'd like to set one of these measures up or need help configuring it, our support team is available around the clock and will assist you, in full confidence.

Gambling becomes a problem when it stops being a pastime and turns into a source of strain. Certain signals are worth your attention, and being able to spot them lets you act before a situation takes hold. This isn't about alarm, it's about staying honest with yourself about your own behaviour.

A Few Signals to Watch For

• Wagering larger sums than intended, or beyond what your budget allows.
• Chasing losses by betting more in the hope of winning it back.
• Spending time on gambling that cuts into work, family or sleep.
• Feeling irritable or anxious when you can't play.
• Borrowing money or neglecting responsibilities to keep gambling.
• Hiding the extent of your gambling from those around you.

If several of these situations ring true, it may be worth taking a break and talking to someone. Recognising a problem is not a weakness, it's the first step toward regaining control. The tools described above are there to help, and independent professionals can support you without judgement.

Gambling is reserved for adults aged 18 and over. We apply this rule without exception and carry out identity verification to confirm the age of our players. Protecting minors is a responsibility we take seriously, and one that also rests with the adults around them.

If children or teenagers share your device, we encourage you to secure access to your computer and phone. Parental control software, such as the filtering solutions offered by well-known providers, can block access to gambling sites from household devices. Never keep your login details somewhere accessible, and log out after each session to prevent any unwanted access.

If you or someone close to you feels the need for support, several independent organisations offer a listening ear, information and guidance, confidentially and often free of charge. It's never too early, nor too late, to ask for help.

Resources Available to Players in France

• Joueurs Info Service: a listening and information service dedicated to players and their families, reachable by phone and chat.
• SOS Joueurs: an association supporting people facing gambling-related difficulties.
• Gamblers Anonymous: an international network of support groups built on mutual aid between players.
• GamCare: an organisation providing information and support around responsible gambling.

These bodies are independent of 5Gringos and act in the interest of the people they support. Don't hesitate to reach out to them if you have the slightest doubt about your relationship with gambling, or simply to ask questions. Talking is already a first step.

On our side, our support team remains available around the clock to activate your limits, set up a break or self-exclusion, or point you toward the right resource. Gambling should stay an enjoyable pastime kept firmly in check, and we're here to help make sure it does.